Cancellation & Rescheduling Policy
fair to you, fair to our nurses.

Appointment Deposit

A $50 booking deposit is required to reserve all appointments. The deposit is applied toward the total cost of your service.

Cancellations

More than 12 hours before appointment

• Deposit may be refunded upon request or applied as a credit toward a future appointment.

Within 12 hours of appointment

• Deposit is non-refundable.
• Deposit may be applied as a one-time credit toward a future appointment if rescheduled within 30 days.

After nurse dispatch / nurse en route

• Deposit is forfeited.
• Additional travel fee may apply if the nurse has already traveled a significant distance.

No-Show Appointments

• Deposit is forfeited.
• Future bookings may require full prepayment.

Rescheduling

More than 12 hours notice

• No fee.
• Deposit transfers to the new appointment date.

Less than 12 hours notice

• One courtesy reschedule may be granted at Skilled Visits' discretion.
• Deposit transfers to the new appointment.
• Additional last-minute reschedules may require a new deposit.

Arrival Delays

Please be available at the confirmed appointment location.

• 0–15 minutes late: No issue.
• 15–30 minutes late: Appointment may be delayed based on nurse availability.
• More than 30 minutes late: Appointment may be considered a cancellation and deposit forfeited.

Special Events & Group Bookings

For corporate events, weddings, yacht charters, and groups of 3 or more:

• 50% deposit required.
• Deposit is non-refundable within 72 hours of the event.

Skilled Visits Commitment

We understand that plans change. Our goal is to be fair while respecting the time of our nurses and maintaining our ability to provide rapid, concierge-level healthcare services throughout South Florida.